Security News > 2022 > July > Massive Rogers outage caused by a maintenance update
Over the weekend, Rogers Communications CEO Tony Staffieri revealed the telecom company believes a maintenance update was what caused last week's massive outage.
"We now believe we've narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning," Staffieri said in a statement published Saturday.
Rogers has confirmed that its networks and systems are almost fully operational, and connectivity has been restored for the vast majority of its customers.
To make things even worse for those affected by the outage, Rogers has also warned customers to look out for scam text messages offering free credits to affected users.
While Rogers did not provide details on what the threat actors behind these malicious text messages are hoping to achieve, these are most likely phishing messages attempting to redirect Rogers' customers to phishing sites.
A similar scam campaign targeted Rogers' customer base after another significant outage hit its network.