Security News > 2022 > June > How tool sprawl is becoming a common issue for SMEs

SMEs are most commonly using MSPs to support their internal IT team, though almost one-third use one to completely manage the IT program.

SMEs rely most heavily on MSPs for cloud storage, system security, system management, and system monitoring.

MSPs would be wise to have a solid security approach in place and communicate it clearly - despite high integration with MSPs, over one-third of SME respondents who currently work with an MSP have concerns about how their MSP manages security.

In the US, 34% say an MSP completely manages their IT program, including technology, process, and support versus 20% in the UK. 9% of US admins have no plans to work with MSPs versus 16% in the UK. US admins are more concerned about MSP security.

Despite higher MSP rates in use, more US admins report concerns about MSP safety than UK admins.

"As IT teams sound the alarm about increased threats, SMEs should acknowledge these professionals are needlessly juggling a sprawling tech stack that isn't efficient or cost-effective and that introduces unnecessary risk. While SMEs look to invest more heavily in IT infrastructure, a platform approach can improve employee experience and productivity, and provide safe access to critical applications and data - all for a lower TCO than bespoke point solutions."

News URL

https://www.helpnetsecurity.com/2022/06/20/it-teams-managing-hybrid-remote-work/