Security News > 2022 > April > Atlassian doubles the number of orgs affected by two week outage
As the company's Chief Technology Officer Sri Viswanath revealed on April 14th, nine days after the incident started, a maintenance script accidentally wiped hundreds of customer sites due to communication issues between two Atlassian teams working on deactivating a legacy app.
The 14-day-long outage impacted a very small set of Atlassian customers between April 5th and April 18th. The first set of impacted sites was restored until April 8th and the rest of the affected customer sites by April 18th. During the incident, the following Atlassian products have been unavailable for impacted customers: the entire Jira family of products, Confluence, Atlassian Access, Opsgenie, and Statuspage.
Co/ZvAFZ2pq8A. - Atlassian April 17, 2022 The outage impacted a total of 775 customers.
While Atlassian told us when we first reported on this outage that the sites of roughly 400 out of its over 200,000 cloud customers were wiped, Viswanath revealed on Friday that the actual number was almost double.
While a small number of Atlassian customers had their Confluence or Insight databases restored and lost five minutes' worth of data, Atlassian says it was able to recover it and is working on getting all the data restored.
The outage impacted customers using the company's cloud products and came after Atlassian announced in October 2020 that it would no longer sell licenses for on-premises products starting February 2021.