Security News > 2022 > March > Picking up the phone still might be the best way to do business
Picking up the phone still might be the best way to do business.
Despite the risks associated with robocalls and spam calls, new research shows that organizations still prefer voice-to-voice communication over any other form of communication.
These numbers signify that even with other alternatives such as video calls, apps and even a burgeoning metaverse, organizations and their employees still prefer contacting others via phone call due to convenience and responsiveness to their issues.
Despite voice conferencing being the preferred method of communication, call fraud still remains an issue, and is spreading in Europe.
The report states that 62% of respondents said they had received a call in 2021 with a believed scammer trying to impersonate a business.
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