Security News > 2021 > October > DEX management maturity key to succeed in the future remote work

The maturity model looks at the state of remote and hybrid work and provides a path for organizations to reach higher levels of maturity for increased employee retention and satisfaction, as well as improved productivity.

With estimates stating that one in five workers will be remote and a majority working in a hybrid environment, and 40% of organizations embracing a hybrid work strategy over the next two years, the digital employee experience is more important than ever before.

According to the study, "While many have started down the path and learned much in the wake of the COVID-19 pandemic, most organizations are nowhere near mature enough to satisfy employee needs in the future of work. IT organizations must improve the digital employee experience and employee engagement, increase operational agility and automation, and secure employees regardless of location."

Higher DEX maturity organizations are more than twice as likely to have experienced fewer security incidents, and more than three times as likely to have experienced zero breaches.

"Less than one in ten organizations have real-time unified scoring to track digital experience. More than half state their user experience metrics are disaggregated across multiple platforms. We believe this data supports our position that, until analytics are paired with automation capabilities that can predict and improve experiences, enterprises will continue to miss the mark leaving employees with crippling disruptions and frustrations," said Amy Collins, VP of Product Marketing, 1E. "Only those enterprises that embrace automation will be able to scale digital employee experience programs and achieve greater DEX maturity, leading to a more productive workplace better suited for the anywhere employee."

IT organizations grossly underprepared to support remote and hybrid work 1 in 5 IT organizations say they need to improve DEX practices to meet today's remote workforce needs.

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