Security News > 2021 > September > CSPs deploying AI to improve customer experience and reduce operational costs

Communication Service Providers are making AI deployments an immediate priority to improve service experience for customers and reduce operational costs, an Anodot survey reveals.

"Instead of waiting for next generation 5G network deployments to invest in AI, the majority of CSPs are already deploying AI on 4G networks now, the infrastructure most of their customers still use," said Anodot CEO David Drai.

"With AI-based network monitoring, CSPs can detect network issues up to 80% faster and reduce incident costs by as much as 70%.".

At the same time, CSPs want to better use AI to monitor their networks as a whole and measure the quality of service they provide - rather than just monitoring network-related KPIs and minimizing network downtime, according to survey findings.

46% of survey respondents stated that network performance troubleshooting, early warnings and visibility into service degradations are critical to improving customer experience and reducing customer churn.

CSPs seek to reduce the time their operations teams spend on detecting, analyzing, and understanding the root cause of network issues, with 49% of survey respondents stating that predictive impairment detection would deliver the largest cost savings for their organizations.

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