Security News > 2021 > September > Enterprise automation adoption surging, security and compliance area jump by 171%

The anonymised data reveals major shifts in automation priorities as organizations responded to the pandemic, seeking to boost efficiency, increase sales conversion rates and manage their finances more closely.

As customer interaction shifted online, the customer support department saw the biggest increase in automation use, up by more than 290% year-over-year.

Data-pipeline automation surged by 152% as companies became more data driven in response to the disruption around them.

Security and compliance automations grew by 171%. With many employees working remotely, enterprises needed to lock down security processes to keep networks and data secure.

Automation is a team sport between business and IT. IT users accounted for 55% of all the automation workflows created, while business users accounted for 45%. Of those business users, product teams made up 19%, followed closely by operations staff who work in areas like sales ops, marketing ops and finance ops, and who accounted for 18% of workflows created.

"Enterprise automation experienced a rapid surge in adoption this past year - no surprise, as business leaders closely examined where they could be more efficient in their operations and support remote teams amid a global pandemic," said Carter Busse, CIO at Workato.

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