Security News > 2021 > September > Consumers satisfied with mobile security, yet account privacy and protection concerns remain

More than half of wireless subscribers polled were extremely or somewhat satisfied with the security offered by their mobile operators, according to a mobile security survey released by Global Wireless Solutions.

Even in this heightened cyber threat environment, 57% of wireless subscribers across the big U.S. mobile operators - AT&T, Verizon, and T-Mobile- expressed satisfaction with the mobile security being offered.

This differs from the smaller operators where only 51% of subscribers were satisfied with mobile security.

When asked to identify which mobile security aspect caused them the most stress, 31% of respondents noted their primary security concern was account privacy and protection.

34% of consumers used an operator pre-installed app, such as Digital Secure, AT&T Mobile Security and McAfee Mobile Security, to secure their phones.

"However, these results should not invite complacency. Hacks occur far too frequently for anyone to lower their defenses; the recent T-Mobile breach serves as a perfect example. Mobile security remains a shared responsibility between carrier and subscriber. Taking tangible steps like offering subscribers two years free of an OTT security app, as T-Mobile did in the wake of their hack, will foster both an improved and more secure user experience."

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