Security News > 2021 > August > Coinbase seeds panic among users with erroneous 2FA change alerts
Coinbase, the world's second-largest cryptocurrency exchange with approximately 68 million users from over 100 countries, has scared a significant amount of its users with erroneous 2FA warnings.
As the crypto exchange revealed over the weekend in a Twitter thread, it accidentally alerted roughly 125,000 customers that their 2FA settings had have been changed on August 28, between 1:45 pm PST and 3:07 pm PST. In a Friday incident report, Coinbase explained that the notifications were sent in error and that customers are not required to take any action to restore their 2FA settings.
"We are aware a large number of customers have received notifications that 2FA settings were changed. This appears to have been sent in error. We are still investigating why this message was sent, but no action is required at this time," Coinbase said.
While the crypto exchange did not share why the erroneous alerts were sent with its customers, Coinbase did say that it wasn't a malicious actor or an intern and pointed at "An issue with our notification services that unfortunately caused some real concern for our customers."
Coinbase's 2FA notification problems come after a recent CNBC report highlighting what thousands of users described as "Terrible customer service" after hackers drained their accounts.
In January, Coinbase's Customer Experience VP Casper Sorensen acknowledged the support issues and committed to "a better customer experience" with the increase of the exchange's 24/7 customer support team, as well as the addition of self-service options and a real-time Coinbase Support chat.