Security News > 2021 > August > Things that are easy to miss in the race towards hybrid working and the cloud

Things that are easy to miss in the race towards hybrid working and the cloud
2021-08-23 05:30

The mega-trend towards hybrid working and cloud migration seems unstoppable.

There's one aspect of hybrid working that has potential to impact organizations' customers, finances, and brand reputation and the cloud, and some organizations are failing to recognize it.

The cloud is particularly attractive to customer service organizations with large contact centers, customer service teams and a tech stack to match.

On another level the rush to introduce hybrid working and the cloud presents the following complication: customer service organizations process huge volumes of customer information and payment data, and this poses a big risk.

Yes, you can buy a cloud service that's PCI DSS-compliant and designed correctly for ultra-secure services.

What does their service provide? Create a responsibility matrix for your cloud services.


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