Security News > 2021 > August > CloudLinux appoints Dave Mello as CXO

In this newly created role Mello is responsible for the strategy and execution of the customer experience and engagement journey with CloudLinux, and will lead teams including technical support, professional services and customer education.

He will report directly to Igor Seletskiy, CloudLinux CEO, and serve alongside the broader CloudLinux executive team to design new programs and systems to improve customer relationships, retention, support, services and overall satisfaction.

His tenure there included designing and successfully launching the company's premium support offerings, achieving ISO 9001 certification, and consistently winning industry awards such as the Technical Services Industry Association Certified Support Staff Excellence Award, the Stevie Award for Customer Service and the CRN Channel Sales award for Support and Service.

"Customers' expectations for exceptional service and support are increasing exponentially, so it was crucial for us to add to the CloudLinux executive team a strong CXO who can provide a thoughtful and complete customer perspective that informs executive decisions," said Igor Seletskiy.

"The dynamic nature of technology is driving much-needed improvements in customer experiences. Successful organizations will not simply react but will proactively seek to learn from their customers in order to shape a mutually-beneficial - and profitable - relationship, particularly with larger enterprise customers. The establishment of 'a seat at the table' advocating and speaking for customers demonstrates that the CloudLinux leadership team understands this paradigm, and highly values their customers."

TuxCare services are the umbrella offering of the CloudLinux family of enterprise support services which include live patching for critical components in the Linux stack, from the kernel all the way to widely-used shared libraries.

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