Security News > 2021 > July > Kaseya delays SaaS restore to Sunday, CEO says ‘this sucks’ but decision was his alone

Beleaguered IT management software vendor Kaseya has delayed the restoration of its SaaS services until Sunday, July 11.

An update to the company's incident guidance report includes a video message from CEO Fred Voccola, who took personal responsibility for the delay.

The scheduled time for restoration of SaaS services is 4PM Eastern Daylight Time, July 11th. "We feel extremely confident we will have customers coming back online," Voccola said.

The CEO also sketched a program of cash assistance for Kaseya customers that he said will resemble payments made in March and April 2020.

The CEO was also a little more contrite, admitting "I feel like I let this community down, I let my company down, our company let you down."

For now, Kaseya has published runbooks for SaaS and on-prem customers.

News URL

https://go.theregister.com/feed/www.theregister.com/2021/07/09/kaseya_saas_restoration_july_11/