Security News > 2021 > June > Norton dodges UK courts after telling Brit watchdog it will be nicer to consumers

The UK's Competition and Markets Authority has inked a deal with Norton where it will refund customers whose antivirus software subscription was automatically renewed.

Today's agreement comes after the regulator launched legal action against Norton in March - a first for a consumer protection case - when the company refused to furnish the CMA with the information needed during the course of the investigation.

"The changes Norton has committed to, following our action, will make it easier for customers to get their money back if their contract renews when they don't want it to."

The changes being made by Norton include giving customers whose subscriptions have been auto-renewed the ability both to break the contract and to seek a refund for the remaining months.

The refund process has been simplified, and in terms of the deal, Norton must provide clearer upfront pricing information that includes telling consumers when a second year will cost more than the first.

"NortonLifeLock is pleased to reach an agreement with the UK Competition and Markets Authority that reflects our ongoing commitment to improving the customer experience. We continually strive to put our customers first and remain confident that our practices are fair and compliant with UK consumer law. We look forward to continuing to help protect and empower consumers to live their digital lives safely." .

News URL

https://go.theregister.com/feed/www.theregister.com/2021/06/14/norton_cma/