Security News > 2021 > May > Crypto exchange glitch causes duplicate purchases, delayed credits
Crypto.com describes itself as the world's fastest-growing crypto app with over 10 million users across 90+ countries.
The network slowdown kept recurring throughout the week, including today and has led to issues such as massive delays in purchases being reflected in the users' accounts.
Purchases made over the weekend or anytime this week took days to be reflected in users' accounts.
More importantly users noticed that some cryptocurrency purchase transactions that had been initially "Declined" in the app-prompting them to retry the purchases multiple times, were posted to their account days later.
This caused duplicate purchases and the platform charging users twice, or four times than what the users had desired spending, and for transactions that were supposedly "Declined."
Many other users jumped in on Twitter to express similar concerns and their frustration with the unintended duplicate purchases made from their bank account [1, 2, 3]. Company addresses delays but ignores duplicate transactions.