Security News > 2021 > May > Trend Micro hosted email service is down, inboxes still stuck in cloudy limbo

Trend Micro's hosted email security product is experiencing a global brownout.

Trend's sparse notification says the company is "Aware of some email delivery delays in Hosted Email Security and Pre-filter products affecting customers in all regions. We are currently addressing the issue and hope to have it resolved as soon as possible."

The Register was tipped off to the incident by Australian customers who are currently unable to send or receive emails and had to change their MX records to reach our newsroom by email.

In this article Trend staff attribute the issue to a "Specific anti-spam mail pattern file," say it only impacts the Trend Micro Hosted Email Security service, and advise that emails are being delayed and that no messages have been lost.

In this article, the firm says a number of products are impacted by the problem with the Hosted Email service and names pattern files 26144.

The Register has contacted Trend Micro seeking more data on the outage and will update this story if newsworthy information comes to hand.

News URL

https://go.theregister.com/feed/www.theregister.com/2021/05/11/trend_email_outage/