Security News > 2021 > April > 48% of IT leaders accelerated automation projects

The study also found that this increased spending comes after a year in which 48% of IT decision makers already accelerated their automation projects as a result of the disruption caused by the COVID-19 pandemic.

The research, which was conducted across the US and UK, found that cost savings were the primary driver behind new automation initiatives, according to 63% of ITDMs. However, other benefits were cited, with 60% employing automation to increase customer engagement and satisfaction, and 59% using automation to drive employee productivity.

Notably, signaling a difference in how the two markets may view the benefits of automation, 63% of US ITDMs adopted automation to grow topline revenues in comparison to just 38% of those in the UK. "In conversation with customers, as well as peers in the industry, it's clear that automation has helped many businesses adapt and respond to the disruption caused by COVID-19," said Craig Stewart, CTO at SnapLogic.

"With uptake anticipated to increase in the coming year, it is essential for IT and business leaders to equip themselves with the right strategies, tools, and best practices to implement automation to its full effect."

Taking an enterprise-wide approach to automation projects.

Again, there were differences between the UK and US respondents, with those in the UK almost four times more likely to focus their first projects on financial processes or sales processes compared to those in the US. But, encouragingly, 98% agree that it's important to take an enterprise-wide approach to automation rather than rushing into one-off, isolated projects that won't scale.

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