Security News > 2021 > April > Semafone partners with Avaya to strengthen PCI DSS compliance and privacy capabilities

This agreement brings Semafone into the Avaya ecosystem of alliances, with the goal of helping contact center customers solve the complex security and compliance challenges faced as they embrace a work from anywhere model.

The integration of Semafone's, DevConnect certified, secure payment technology with Avaya OneCloud enterprise Session Border Controller, enables Cardprotect Voice+ to be deployed and used across all global Avaya OneCloud contact center solutions.

With flexible deployment options, PCI DSS compliant telephone payment transactions can be delivered to Avaya customers in the cloud, via hybrid cloud or on-premises, helping contact centers to deliver a secure and frictionless customer experience.

Avaya and Semafone are expanding their partnership further with future plans to integrate Cardprotect Relay+, Semafone's omnichannel payment solution with Avaya OneCloud CPaaS, further cementing the growing need for privacy and PCI DSS compliance across the CX industry.

"Data privacy and compliance are today's common challenges across every touch point of the customer journey, and Avaya puts security front and center in our Avaya OneCloud platform of solutions," said Eric Rossman, Avaya VP, Technology Partners and Alliances.

"Our ability to address complex compliance issues as many organizations are migrating to remote working models will enable Avaya and its partners to help contact centers create secure and positive customer experiences across all customer engagement channels no matter where agents are based."

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