Security News > 2021 > April > Syniverse partners with Hitachi to launch a mobile messaging service for CATS’ riders

Syniverse announced they are working together with Hitachi America to empower its digital solution with Syniverse CPaaS Concierge.

Syniverse and Hitachi are collaborating to offer a real-time messaging and passenger journey optimization solution to the Capital Area Transit System, the regional transit authority for the Baton Rouge, La. metropolitan area.

By adding the Syniverse and Hitachi capabilities, CATS will be able to engage with end-users with enhanced and communication channels for route status, system-load balancing, direct-customer conversations, incentives for local goods and services, as well as mobile ticketing.

The new mobile messaging service is expected to be available for use by CATS customers by May 2021.

"We are delighted to work with Hitachi America and launch our Syniverse CPaaS Concierge offering to improve the Capital Area Transit System's passenger experience by providing multi-channel messaging and a mobile-wallet technology to CATS' passengers."

"The combination of Syniverse CPaaS Concierge and Hitachi's data management, internet of things, and application platform for all types of data, in all industries, also enables future operational efficiencies for CATS," said Chris Rivera, President, Enterprise, Syniverse.

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