Security News > 2021 > April > Avaya OneCloud CCaaS enhances customer experience and employee engagement worldwide

Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel.

Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS. According to IDC, 84 percent of consumers consider "Experience" as important as a company's product or service, and 92 percent say customer experience has a great influence on future purchase decisions.

Avaya OneCloud CCaaS enables organizations to create true customer experience centers, by easily expanding their digital capabilities to benefit from everything cloud has to offer.

Avaya OneCloud CCaaS also provides effortless composability enabled by Avaya OneCloud CPaaS, which is a force multiplier delivering even more value for the customer experience center.

"With OneCloud CCaaS, Avaya is combining expanded digital capabilities with a full-range of deployment options across public, private and hybrid cloud, to enhance the total experience for customer and employee engagement," said Mary Wardley, Vice President, CRM Applications, IDC. "Their use of AI, orchestration, bots, the integration between voice and digital - all make for a compelling solution designed to be flexible and agile."

Avaya OneCloud CCaaS helps organizations make each interaction effortless, seamless, and context driven-creating memorable experiences for customers and the employees who serve them.

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