Security News > 2021 > March > Forcing Self-Service Password Reset (SSPR) Registration to Increase ROI
If you have purchased or are thinking about purchasing a self-service password reset tool, one of the most important things you will need to do is make sure that 100% of users are registered to use it.
Since the system will be set up automatically without user involvement, employees and other users may not fully understand how to use the system when they lock their account or forget their password.
The fastest way to get everyone registered for the system is by forcing registration with an unclosable full-screen browser.
Registration only takes moments, so this will not be a major disruption for most users.
If the registration window pops up unexpectedly, some users may be suspicious and calling the help desk for assistance.
In the Specops password reset solution, the options for reminders include balloon tip pop-ups and emails to unregistered users.