Security News > 2021 > March > CompuCom MSP confirms ongoing outage following malware incident
US managed service provider CompuCom has suffered a DarkSide ransomware attack leading to service outages and customers disconnecting from the MSP's network to prevent the spread of malware.
Over the weekend, CompuCom suffered an outage that prevented customers from accessing the company's customer portal to open troubleshooting tickets.
In later conversations with affected customers, BleepingComputer learned that CompuCom had disconnected their access to some customers to prevent the malware's spread. Another customer told us that they had detached from CompuCom's VDIs to ensure their data was not affected by the attack.
"Certain CompuCom information technology systems have been affected by a malware incident which is affecting some of the services that we provide to certain customers. Our investigation is in its early stages and remains ongoing. We have no indication at this time that our customers' systems were directly impacted by the incident."
"We are in the process of restoring customer services and internal operations as quickly and safely as possible. We regret the inconvenience caused by the interruption and appreciate the ongoing support of our customers." - CompuCom.
CompuCom confirms ransomware attack in FAQ. Today, a CompuCom customer shared a 'Customer FAQ Regarding Malware Incident' that provides more details about the attack than the company shared in their press release.