Security News > 2021 > February > xMatters simplifies a data-driven DevOps approach to incident resolution

xMatters announced new feature advancements designed to facilitate a data-driven DevOps approach to incident resolution.

New pre-built automation steps further streamline the incident resolution process so managers can quickly add notes and assign severity or priority levels to an incident.

Because visibility into incident response processes is a key aspect of continuous improvement, xMatters also added the ability to monitor incident volume and severity over different time periods, and enhanced its Post-Incident Report with export capabilities to share insights with cross-functional stakeholders and guide blameless postmortems for continuous improvement.

Service teams can add collaboration channels like Slack, Microsoft Teams and Zoom conferences to an existing incident directly from the Incident Console.

This is also an easy way for incident resolvers to bring their favorite tools into the incident resolution process.

To improve the incident response process, a new "Incidents by Severity" widget can be added to the xMatters dashboard to monitor trends in the volume and severity of incidents over different periods-such as over the past 24 hours, the past 90 days or at specific points in time.

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