Security News > 2021 > February > Avaya OneCloud CCaaS: Transforming customer and employee engagement capabilities

Avaya is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center.

In the UK FourNet and Prodec Networks have chosen Avaya OneCloud CCaaS to provide their clients with cloud-and-digital-first CX capabilities for effortless, always-on engagement.

Avaya OneCloud CCaaS is powering organizations' customer experience centers with digital engagement capabilities supporting a broad range of touchpoints and interaction types.

Leveraging the power of AI along with real-time insights, knowledge and resources from across the organization, Avaya OneCloud CCaaS connects and orchestrates the digital channels and touchpoints throughout each customer and workforce engagement, enabling users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.

"We are now expanding our public cloud offerings to include Avaya OneCloud CCaaS, accelerating our clients' ability to enhance customer service, increase agility and efficiency, and deliver exceptional experiences that better meet their customers' needs."

"Our heritage and expertise in the on-premise space makes Prodec a partner of choice for organizations looking to migrate to the cloud, and Avaya OneCloud CCaaS is a compelling cloud solution that helps transform customer and employee engagement with advanced AI and digital capabilities."

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