Remote security concerns drive communications in the future

2020-12-08 05:00

With more people working from home than ever before due to COVID-19, communications preferences shifted: 37% of IT decision-makers reported workers preferred to use business chat apps over email- up significantly from 31% in 2019.

These tools are clearly useful, with 75% of IT decision-makers believing communications effectively meet business demands in 2020.

The workplace communications study found an additional 11% of businesses plan to adopt secure communications solutions platforms by 2022, making this the biggest growth area among communications technologies.

While businesses use an average of five communications solutions today, some businesses will look to reduce complexity by consolidating tools.

The research indicated an additional 10% of organizations plan to adopt unified communications solutions within two years.

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