Security News > 2020 > November > Security teams need visibility into the threats targeting remote workers

The research revealed that tech leaders tend to overestimate the positive experience of remote workers - with IT estimating the quality of the remote working experience to be 21% higher than actual remote workers rated it.

The survey also revealed that the new remote work dynamic may be straining the IT-employee relationship, with remote workers not fully trusting IT to provide the help they need.

While 66% of remote workers reported encountering an IT issue while working remotely, many are not sharing their issues with IT. In fact, 58% of remote workers said that they had encountered IT issues while working remotely but did not share them with their IT team, and of the issues they reported to IT, only 46% were actually resolved.

"As everyone has gravitated towards a 'work from anywhere' status, IT teams have struggled to support employees. Workers are accessing a wider variety of resources from countless unknown networks, reducing visibility and making it exponentially more difficult for IT to diagnose the root cause of technology failures," Kenessey said.

"Sadly, our research showed that nearly a quarter of remote workers would rather suffer in silence than engage tech teams. Without dedicated tools to monitor the experience of remote and mobile workers, IT teams are at a disadvantage when diagnosing and resolving technology challenges, and that's putting greater strain on the IT-business relationship."

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