Calix unveils two Support Services to extend the performance of network operations teams

2020-10-30 01:45

Premier Support provides fast and direct access to Calix support engineering specialists along with expanded opportunities for accessing technical expertise and learning resources.

Calix has rolled out this increased level of support considering the challenges facing network operations today, including the proliferation of evolving broadband technologies, overextended staff, and increased pressure to quickly deliver expertise and strategic insights.

The new Premier Support level gives Calix customers access to a Calix Support Engineering Specialist familiar with the CSP's technology and environment.

"They've given us true mastery of our network. We've gone from just patching problems to implementing lasting solutions for subscriber issues. The Calix Support team has a hands-on approach that enables us to be proactive in operating our network and providing better quality and better service compared to our competition."

The company is leveraging the advanced routing capabilities of the Calix AXOS Advanced Routing Module in the E9-2 Intelligent Edge System with the Aggregation Services Manager and upgrading its network to 100 Gbps. Acentek anticipates numerous operational benefits from its investment in Calix Support Services.

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