Security News > 2020 > September > TeamViewer announces new Mobile SDK for secure in-app support

With the new Mobile SDK, TeamViewer offers a solution that ensures exactly that: if the smartphone user leaves the app to be supported, the screen contents on the support employee's side are greyed out.

The SDK contains a collection of programming tools and libraries that allow developers to integrate the remote support functions of TeamViewer into their app as a white label solution - without much programming effort.

Alexander Post, Director Product Management at TeamViewer, explains: "Companies increasingly rely on their own apps so that customers can use their products and services on mobile devices. Until now, assistance for problem solutions within the app was usually only possible by displaying an error message and passing it onto the service team. With the TeamViewer Mobile SDK, support becomes interactive. This enables companies to significantly improve the customer experience of their apps and offer remote support - in compliance with data protection regulations, efficiently and without any further effort on the part of the customer".

If TeamViewer has been integrated into an app using the SDK, the support employee, after setting up a 256-bit AES encrypted, protected connection using an RSA Public/Private Key Exchange, has access to the user's screen and sees the same as the user - until leaving or closing the application or support session to be supported.

The TeamViewer Mobile SDK supports iOS 12.0 and Android 5.0 upwards, so it can be used for apps on the most common smartphones.

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