Security News > 2020 > August > Internal investigations are changing in the age of COVID-19

An internal investigation typically follows five key phases: a trigger event; a legal hold and custodian interviews; requests for data and data collection; processing, review and analysis of files; and the recommendation of next steps.

While complaints to HR alleging discrimination or harassment based on race or gender are among the most common triggers of an internal investigation, other triggers include leaked or stolen intellectual property, whistle-blower complaints alleging fraud or compliance violations, the loss or theft of physical assets, or leaked or stolen data containing sensitive or personally identifiable information.

Especially during the pandemic, cloud-based data or work product saved in a virtual environment will be more straightforward to collect than on-premise data or data stored locally on a mobile device.

While some companies do not routinely use eDiscovery tools in internal investigations, these tools can save significant time and money in the culling, analysis, and review of data, particularly when they have a built-in cloud collections capability.

AI technologies can dramatically speed up the process while minimizing human error and increasing accuracy, especially in investigations involving large volumes of data.

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