Security News > 2020 > May > PagerDuty helps teams reduce manual work, prevent outages and boost remote collaboration

PagerDuty, a global leader in digital operations management, announced new automation and intelligence capabilities in its Dynamic Service Directory, Business Response and Intelligent Triage solutions, to help teams reduce manual work, prevent outages and improve remote collaboration.

Sunil Madan, Corporate CIO at Zoom Video Communications, explains how his company is using PagerDuty, to meet soaring customer demand: "PagerDuty has played an instrumental role in keeping us 'always on' - it not only alerts us in real-time about any potential incidents, it provides the context our teams need to prioritize and solve problems, and it automates the process of bringing together only the right people. This has made our teams so efficient and effective that we've actually improved our time to resolve incidents."

This gives organizations the ability to group related alerts and elevate those that will impact the business, while applying contextual data from past incidents so that IT teams can reduce resolution time from an average of 80 minutes to as little as five.

"PagerDuty's platform provides an easy-to-use and dynamic single source of truth on the performance of our microservices and the teams who own them, which helps drive our culture and success."

Out-of-the-box integration with Slack and a new integration with Microsoft Teams allows teams to work where they prefer, which aids in collaboration and communication success.

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