Security News > 2020 > March > How to secure customer data for SaaS success

Recently, some of the biggest names in SaaS have experienced customer support data breaches.

With data playing an important role in the success of customer support, companies must ensure information security is top of mind to build relationships and develop trust with customers.

Your customer support team has access to a lot of customer information because it's critical to their job, and this data needs to remain safe and secure.

Customer support should be a part of the development process since they understand customer frustrations the most, but the two teams must collaborate on a secure platform, especially when sharing customer information.

SaaS customer support can be a secure channel for your customers, but you should consider what customer information your agents and employees can access.

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