Security News > 2020 > March > Virgin Media Data Leak Exposes Details of 900,000 Customers

On the same day yesterday, when the US-based telecom giant T-Mobile admitted a data breach, the UK-based telecommunication provider Virgin Media announced that it has also suffered a data leak incident exposing the personal information of roughly 900,000 customers.

What happened? Unlike the T-Mobile data breach that involved a sophisticated cyber attack, Virgin Media said the incident was neither a cyber attack nor the company's database was hacked.

Rather the personal details of around 900,000 Virgin Media UK-based customers were exposed after one of its marketing databases was left unsecured on the Internet and accessible to anyone without requiring any authentication.

What type of information was accessed? The exposed database stored the information on both customers and potential customers, including "Fixed-line customers representing approximately 15% of that customer base," said Virgin Media CEO Lutz Schüler.

What affected customers should do now? Affected customers should be suspicious of phishing emails, which are usually the next step of cybercriminals with such data in hands to trick users into giving away further details like their passwords and banking information.

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