Security News > 2020 > February > Untested app and no training for volunteers are fatal in Iowa caucus
SEE: Iowa caucus app fiasco: How it happened and lessons learned.
"Inevitably, the cost of this misstep is considerably greater since damage control and ultimately training staff properly is required, as well demonstrated with the app rollout in Iowa caucuses," Jones said.
"Our firm specializes in training and we can attest that 85% of clients that initially failed to provide training on new systems or processes to employees return for the investment within three months of rollout."
"In order for Iowa's caucus app to function without extensive user trainings, an incredible amount of time and effort needed to have been put into intuitive product design and user experience first," he added.
"In the case of the Iowa caucus, Baby Boomers were the primary users, so a good app should be easy for that demographic to use without a lot of intense training," he said.