Security News > 2020 > January > ServiceNow acquires Passage AI to advance deep learning AI capabilities

ServiceNow, the company making work, work better for people, announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based conversational AI platform company.

The transaction will advance ServiceNow's deep learning AI capabilities and will accelerate its vision of supporting all major languages across the company's Now Platform and products, including ServiceNow Virtual Agent, Service Portal, Workspaces and emerging interfaces.

"Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent."

Passage AI's conversational AI platform is built on deep learning models that can be trained to understand text in all major languages.

Bringing together Passage AI's conversational AI capabilities with it's Now Platform and digital workflow capabilities,.

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