Security News > 2020 > January > Cisco’s three developments to transform customer experience with contact centers

Cisco announced three developments that will help bring about this radical change-an AI infusion, a new customer experience solution, and a new cloud contact center product.

Together, they fundamentally transform the customer experience with contact centers, for the better.

Cisco also announced Cisco Webex Experience Management, which empowers contact center staff with real-time visibility into how customers are feeling, in order to radically change the experience.

"For decades, Cisco has partnered with the world's largest contact centers to solve their most complex problems. Today, we are making possible an entirely new and improved customer and agent experience," said Omar Tawakol, Vice President and General Manager, Contact Center at Cisco Collaboration.

Cisco is looking to massively transform the customer and agent experience by infusing AI into its contact center portfolio - empowering agents to provide high-touch customer support and improved overall customer experience.

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