Security News > 2020 > January > Actiontec Optim Advanced Analytics: Proactive home networks management for providers

Actiontec Electronics has expanded its award-winning Optim Managed Service Assurance Platform, launching a suite of analytics tools and services that enable service providers to optimize their customer's home Wi-Fi networks and broadband experience.

Optim Advanced Analytics makes it easy and cost-effective for providers to proactively identify and resolve common problems in the home network including poor coverage, router configuration issues, and network congestion.

"Optim's Advanced Analytics give service providers the ability to be proactive in managing their subscribers' home networks and broadband experience. By the time a customer calls tech support, they're already frustrated and have been struggling with poor Wi-Fi and a poor broadband experience for too long," said Brian Henrichs, Chief Business Development Officer at Actiontec Electronics.

"With Optim Advanced Analytics, it's easy for providers to proactively identify and resolve Wi-Fi problems to increase overall customer satisfaction. Optim also reduces operational costs with more efficient troubleshooting and management."

With Optim's software and services, providers can remotely diagnose and resolve common issues in the home network that would have traditionally required a lengthy support call or visit to the customer home.

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