Security News > 2019 > April > Verint adds Anomaly Detection to its VoC solutions

Verint Systems, The Customer Engagement Company, announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. According to an August 2018 report from Forrester Research, AI technologies have the potential to make customer experience (CX) measurement programs more effective … More → The post Verint adds Anomaly Detection to its VoC solutions appeared first on Help Net Security.

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