Vulnerabilities > CVE-2017-9324 - Improper Privilege Management vulnerability in multiple products
Attack vector
NETWORK Attack complexity
LOW Privileges required
LOW Confidentiality impact
HIGH Integrity impact
HIGH Availability impact
HIGH Summary
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Vulnerable Configurations
Common Weakness Enumeration (CWE)
Common Attack Pattern Enumeration and Classification (CAPEC)
- Restful Privilege Elevation Rest uses standard HTTP (Get, Put, Delete) style permissions methods, but these are not necessarily correlated generally with back end programs. Strict interpretation of HTTP get methods means that these HTTP Get services should not be used to delete information on the server, but there is no access control mechanism to back up this logic. This means that unless the services are properly ACL'd and the application's service implementation are following these guidelines then an HTTP request can easily execute a delete or update on the server side. The attacker identifies a HTTP Get URL such as http://victimsite/updateOrder, which calls out to a program to update orders on a database or other resource. The URL is not idempotent so the request can be submitted multiple times by the attacker, additionally, the attacker may be able to exploit the URL published as a Get method that actually performs updates (instead of merely retrieving data). This may result in malicious or inadvertent altering of data on the server.
Nessus
NASL family Debian Local Security Checks NASL id DEBIAN_DSA-3876.NASL description Joerg-Thomas Vogt discovered that the SecureMode was insufficiently validated in the OTRS ticket system, which could allow agents to escalate their privileges. last seen 2020-06-01 modified 2020-06-02 plugin id 100727 published 2017-06-12 reporter This script is Copyright (C) 2017-2018 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/100727 title Debian DSA-3876-1 : otrs2 - security update code # # (C) Tenable Network Security, Inc. # # The descriptive text and package checks in this plugin were # extracted from Debian Security Advisory DSA-3876. The text # itself is copyright (C) Software in the Public Interest, Inc. # include("compat.inc"); if (description) { script_id(100727); script_version("3.8"); script_cvs_date("Date: 2018/11/10 11:49:38"); script_cve_id("CVE-2017-9324"); script_xref(name:"DSA", value:"3876"); script_name(english:"Debian DSA-3876-1 : otrs2 - security update"); script_summary(english:"Checks dpkg output for the updated package"); script_set_attribute( attribute:"synopsis", value:"The remote Debian host is missing a security-related update." ); script_set_attribute( attribute:"description", value: "Joerg-Thomas Vogt discovered that the SecureMode was insufficiently validated in the OTRS ticket system, which could allow agents to escalate their privileges." ); script_set_attribute( attribute:"see_also", value:"https://packages.debian.org/source/jessie/otrs2" ); script_set_attribute( attribute:"see_also", value:"https://www.debian.org/security/2017/dsa-3876" ); script_set_attribute( attribute:"solution", value: "Upgrade the otrs2 packages. For the stable distribution (jessie), this problem has been fixed in version 3.3.9-3+deb8u1. For the upcoming stable distribution (stretch), this problem will be fixed soon." ); script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P"); script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C"); script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"); script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:O/RC:C"); script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available"); script_set_attribute(attribute:"exploit_available", value:"false"); script_set_attribute(attribute:"plugin_type", value:"local"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2"); script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:8.0"); script_set_attribute(attribute:"patch_publication_date", value:"2017/06/09"); script_set_attribute(attribute:"plugin_publication_date", value:"2017/06/12"); script_end_attributes(); script_category(ACT_GATHER_INFO); script_copyright(english:"This script is Copyright (C) 2017-2018 and is owned by Tenable, Inc. or an Affiliate thereof."); script_family(english:"Debian Local Security Checks"); script_dependencies("ssh_get_info.nasl"); script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l"); exit(0); } include("audit.inc"); include("debian_package.inc"); if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED); if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian"); if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING); flag = 0; if (deb_check(release:"8.0", prefix:"otrs", reference:"3.3.9-3+deb8u1")) flag++; if (deb_check(release:"8.0", prefix:"otrs2", reference:"3.3.9-3+deb8u1")) flag++; if (flag) { if (report_verbosity > 0) security_warning(port:0, extra:deb_report_get()); else security_warning(0); exit(0); } else audit(AUDIT_HOST_NOT, "affected");
NASL family SuSE Local Security Checks NASL id OPENSUSE-2017-691.NASL description This update for otrs fixes the following issues : - CVE-2017-9324: Incorrect Access Control in OTRS - Improved SecureMode detection in Installer (OSA-2017-03, bsc#1043086) - bsc#1043244: Reflected cross-site scripting in OTRS, customer search should not return results for internal (OSA-2017-02) In addition, OTRS was updated to 3.3.17 with the following fixes : - Function last seen 2020-06-05 modified 2017-06-16 plugin id 100832 published 2017-06-16 reporter This script is Copyright (C) 2017-2020 Tenable Network Security, Inc. source https://www.tenable.com/plugins/nessus/100832 title openSUSE Security Update : otrs (openSUSE-2017-691) code #%NASL_MIN_LEVEL 80502 # # (C) Tenable Network Security, Inc. # # The descriptive text and package checks in this plugin were # extracted from openSUSE Security Update openSUSE-2017-691. # # The text description of this plugin is (C) SUSE LLC. # include("compat.inc"); if (description) { script_id(100832); script_version("3.4"); script_set_attribute(attribute:"plugin_modification_date", value:"2020/06/04"); script_cve_id("CVE-2017-9324"); script_name(english:"openSUSE Security Update : otrs (openSUSE-2017-691)"); script_summary(english:"Check for the openSUSE-2017-691 patch"); script_set_attribute( attribute:"synopsis", value:"The remote openSUSE host is missing a security update." ); script_set_attribute( attribute:"description", value: "This update for otrs fixes the following issues : - CVE-2017-9324: Incorrect Access Control in OTRS - Improved SecureMode detection in Installer (OSA-2017-03, bsc#1043086) - bsc#1043244: Reflected cross-site scripting in OTRS, customer search should not return results for internal (OSA-2017-02) In addition, OTRS was updated to 3.3.17 with the following fixes : - Function 'SystemDataGroupGet' has problems with empty values in oracle - Base64 encoded image does not display in article - Chrome could not display attached PDF files" ); script_set_attribute( attribute:"see_also", value:"https://bugzilla.opensuse.org/show_bug.cgi?id=1043086" ); script_set_attribute( attribute:"see_also", value:"https://bugzilla.opensuse.org/show_bug.cgi?id=1043244" ); script_set_attribute(attribute:"solution", value:"Update the affected otrs packages."); script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P"); script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"); script_set_attribute(attribute:"plugin_type", value:"local"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs-itsm"); script_set_attribute(attribute:"cpe", value:"cpe:/o:novell:opensuse:42.2"); script_set_attribute(attribute:"patch_publication_date", value:"2017/06/15"); script_set_attribute(attribute:"plugin_publication_date", value:"2017/06/16"); script_end_attributes(); script_category(ACT_GATHER_INFO); script_copyright(english:"This script is Copyright (C) 2017-2020 Tenable Network Security, Inc."); script_family(english:"SuSE Local Security Checks"); script_dependencies("ssh_get_info.nasl"); script_require_keys("Host/local_checks_enabled", "Host/SuSE/release", "Host/SuSE/rpm-list"); exit(0); } include("audit.inc"); include("global_settings.inc"); include("rpm.inc"); if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED); release = get_kb_item("Host/SuSE/release"); if (isnull(release) || release =~ "^(SLED|SLES)") audit(AUDIT_OS_NOT, "openSUSE"); if (release !~ "^(SUSE42\.2)$") audit(AUDIT_OS_RELEASE_NOT, "openSUSE", "42.2", release); if (!get_kb_item("Host/SuSE/rpm-list")) audit(AUDIT_PACKAGE_LIST_MISSING); flag = 0; if ( rpm_check(release:"SUSE42.2", reference:"otrs-3.3.17-5.3.1") ) flag++; if ( rpm_check(release:"SUSE42.2", reference:"otrs-itsm-3.3.14-5.3.1") ) flag++; if (flag) { if (report_verbosity > 0) security_warning(port:0, extra:rpm_report_get()); else security_warning(0); exit(0); } else { tested = pkg_tests_get(); if (tested) audit(AUDIT_PACKAGE_NOT_AFFECTED, tested); else audit(AUDIT_PACKAGE_NOT_INSTALLED, "otrs / otrs-itsm"); }
Packetstorm
data source | https://packetstormsecurity.com/files/download/142862/SYSS-2017-018.txt |
id | PACKETSTORM:142862 |
last seen | 2017-06-09 |
published | 2017-06-08 |
reporter | Sebastian Auwarter |
source | https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html |
title | OTRS Install Dialog Disclosure |
References
- http://www.debian.org/security/2017/dsa-3876
- http://www.debian.org/security/2017/dsa-3876
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/