Vulnerabilities > CVE-2017-15864
Attack vector
NETWORK Attack complexity
LOW Privileges required
LOW Confidentiality impact
HIGH Integrity impact
HIGH Availability impact
HIGH Summary
In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.
Vulnerable Configurations
Part | Description | Count |
---|---|---|
Application | Otrs
| 25 |
OS | 3 |
Nessus
NASL family Debian Local Security Checks NASL id DEBIAN_DSA-4047.NASL description Two vulnerabilities were discovered in the Open Ticket Request System which could result in disclosure of database credentials or the execution of arbitrary shell commands by logged-in agents. last seen 2020-06-01 modified 2020-06-02 plugin id 104753 published 2017-11-27 reporter This script is Copyright (C) 2017-2018 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/104753 title Debian DSA-4047-1 : otrs2 - security update code # # (C) Tenable Network Security, Inc. # # The descriptive text and package checks in this plugin were # extracted from Debian Security Advisory DSA-4047. The text # itself is copyright (C) Software in the Public Interest, Inc. # include("compat.inc"); if (description) { script_id(104753); script_version("3.6"); script_cvs_date("Date: 2018/11/13 12:30:46"); script_cve_id("CVE-2017-15864", "CVE-2017-16664"); script_xref(name:"DSA", value:"4047"); script_name(english:"Debian DSA-4047-1 : otrs2 - security update"); script_summary(english:"Checks dpkg output for the updated package"); script_set_attribute( attribute:"synopsis", value:"The remote Debian host is missing a security-related update." ); script_set_attribute( attribute:"description", value: "Two vulnerabilities were discovered in the Open Ticket Request System which could result in disclosure of database credentials or the execution of arbitrary shell commands by logged-in agents." ); script_set_attribute( attribute:"see_also", value:"https://security-tracker.debian.org/tracker/source-package/otrs2" ); script_set_attribute( attribute:"see_also", value:"https://packages.debian.org/source/jessie/otrs2" ); script_set_attribute( attribute:"see_also", value:"https://packages.debian.org/source/stretch/otrs2" ); script_set_attribute( attribute:"see_also", value:"https://www.debian.org/security/2017/dsa-4047" ); script_set_attribute( attribute:"solution", value: "Upgrade the otrs2 packages. For the oldstable distribution (jessie), these problems have been fixed in version 3.3.18-1+deb8u2. For the stable distribution (stretch), these problems have been fixed in version 5.0.16-1+deb9u3." ); script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P"); script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"); script_set_attribute(attribute:"plugin_type", value:"local"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2"); script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:8.0"); script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:9.0"); script_set_attribute(attribute:"patch_publication_date", value:"2017/11/23"); script_set_attribute(attribute:"plugin_publication_date", value:"2017/11/27"); script_end_attributes(); script_category(ACT_GATHER_INFO); script_copyright(english:"This script is Copyright (C) 2017-2018 and is owned by Tenable, Inc. or an Affiliate thereof."); script_family(english:"Debian Local Security Checks"); script_dependencies("ssh_get_info.nasl"); script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l"); exit(0); } include("audit.inc"); include("debian_package.inc"); if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED); if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian"); if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING); flag = 0; if (deb_check(release:"8.0", prefix:"otrs", reference:"3.3.18-1+deb8u2")) flag++; if (deb_check(release:"8.0", prefix:"otrs2", reference:"3.3.18-1+deb8u2")) flag++; if (deb_check(release:"9.0", prefix:"otrs", reference:"5.0.16-1+deb9u3")) flag++; if (deb_check(release:"9.0", prefix:"otrs2", reference:"5.0.16-1+deb9u3")) flag++; if (flag) { if (report_verbosity > 0) security_warning(port:0, extra:deb_report_get()); else security_warning(0); exit(0); } else audit(AUDIT_HOST_NOT, "affected");
NASL family Debian Local Security Checks NASL id DEBIAN_DLA-1212.NASL description Four vulnerabilities were discovered in the Open Ticket Request System which could result in information disclosure or the execution of arbitrary shell commands by logged-in agents. For Debian 7 last seen 2020-03-17 modified 2017-12-20 plugin id 105378 published 2017-12-20 reporter This script is Copyright (C) 2017-2020 Tenable Network Security, Inc. source https://www.tenable.com/plugins/nessus/105378 title Debian DLA-1212-1 : otrs2 security update code #%NASL_MIN_LEVEL 80502 # # (C) Tenable Network Security, Inc. # # The descriptive text and package checks in this plugin were # extracted from Debian Security Advisory DLA-1212-1. The text # itself is copyright (C) Software in the Public Interest, Inc. # include("compat.inc"); if (description) { script_id(105378); script_version("3.5"); script_set_attribute(attribute:"plugin_modification_date", value:"2020/03/12"); script_cve_id("CVE-2017-15864", "CVE-2017-16664", "CVE-2017-16854", "CVE-2017-16921"); script_name(english:"Debian DLA-1212-1 : otrs2 security update"); script_summary(english:"Checks dpkg output for the updated packages."); script_set_attribute( attribute:"synopsis", value:"The remote Debian host is missing a security update." ); script_set_attribute( attribute:"description", value: "Four vulnerabilities were discovered in the Open Ticket Request System which could result in information disclosure or the execution of arbitrary shell commands by logged-in agents. For Debian 7 'Wheezy', these problems have been fixed in version 3.3.18-1~deb7u2. We recommend that you upgrade your otrs2 packages. NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues." ); script_set_attribute( attribute:"see_also", value:"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html" ); script_set_attribute( attribute:"see_also", value:"https://packages.debian.org/source/wheezy/otrs2" ); script_set_attribute( attribute:"solution", value:"Upgrade the affected otrs, and otrs2 packages." ); script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:C/I:C/A:C"); script_set_cvss_temporal_vector("CVSS2#E:POC/RL:OF/RC:C"); script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"); script_set_cvss3_temporal_vector("CVSS:3.0/E:P/RL:O/RC:C"); script_set_attribute(attribute:"exploitability_ease", value:"Exploits are available"); script_set_attribute(attribute:"exploit_available", value:"true"); script_set_attribute(attribute:"plugin_type", value:"local"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2"); script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:7.0"); script_set_attribute(attribute:"patch_publication_date", value:"2017/12/19"); script_set_attribute(attribute:"plugin_publication_date", value:"2017/12/20"); script_end_attributes(); script_category(ACT_GATHER_INFO); script_copyright(english:"This script is Copyright (C) 2017-2020 Tenable Network Security, Inc."); script_family(english:"Debian Local Security Checks"); script_dependencies("ssh_get_info.nasl"); script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l"); exit(0); } include("audit.inc"); include("debian_package.inc"); if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED); if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian"); if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING); flag = 0; if (deb_check(release:"7.0", prefix:"otrs", reference:"3.3.18-1~deb7u2")) flag++; if (deb_check(release:"7.0", prefix:"otrs2", reference:"3.3.18-1~deb7u2")) flag++; if (flag) { if (report_verbosity > 0) security_hole(port:0, extra:deb_report_get()); else security_hole(0); exit(0); } else audit(AUDIT_HOST_NOT, "affected");
NASL family SuSE Local Security Checks NASL id OPENSUSE-2017-1291.NASL description This update for otrs fixes the following security issues : - CVE-2017-15864: Remote authenticated attackers could have caused otrs to disclose configuration information, including database credentials (boo#1068677, OSA-2017-06) - CVE-2017-16664: Remote authenticated attackers could have caused the execution of shell commands with the permission of the web server user (boo#1069391, OSA-2017-07) last seen 2020-06-05 modified 2017-11-27 plugin id 104763 published 2017-11-27 reporter This script is Copyright (C) 2017-2020 Tenable Network Security, Inc. source https://www.tenable.com/plugins/nessus/104763 title openSUSE Security Update : otrs (openSUSE-2017-1291) code #%NASL_MIN_LEVEL 80502 # # (C) Tenable Network Security, Inc. # # The descriptive text and package checks in this plugin were # extracted from openSUSE Security Update openSUSE-2017-1291. # # The text description of this plugin is (C) SUSE LLC. # include("compat.inc"); if (description) { script_id(104763); script_version("3.5"); script_set_attribute(attribute:"plugin_modification_date", value:"2020/06/04"); script_cve_id("CVE-2017-15864", "CVE-2017-16664"); script_name(english:"openSUSE Security Update : otrs (openSUSE-2017-1291)"); script_summary(english:"Check for the openSUSE-2017-1291 patch"); script_set_attribute( attribute:"synopsis", value:"The remote openSUSE host is missing a security update." ); script_set_attribute( attribute:"description", value: "This update for otrs fixes the following security issues : - CVE-2017-15864: Remote authenticated attackers could have caused otrs to disclose configuration information, including database credentials (boo#1068677, OSA-2017-06) - CVE-2017-16664: Remote authenticated attackers could have caused the execution of shell commands with the permission of the web server user (boo#1069391, OSA-2017-07)" ); script_set_attribute( attribute:"see_also", value:"https://bugzilla.opensuse.org/show_bug.cgi?id=1068677" ); script_set_attribute( attribute:"see_also", value:"https://bugzilla.opensuse.org/show_bug.cgi?id=1069391" ); script_set_attribute(attribute:"solution", value:"Update the affected otrs packages."); script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P"); script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H"); script_set_attribute(attribute:"plugin_type", value:"local"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs"); script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs-itsm"); script_set_attribute(attribute:"cpe", value:"cpe:/o:novell:opensuse:42.2"); script_set_attribute(attribute:"cpe", value:"cpe:/o:novell:opensuse:42.3"); script_set_attribute(attribute:"patch_publication_date", value:"2017/11/23"); script_set_attribute(attribute:"plugin_publication_date", value:"2017/11/27"); script_end_attributes(); script_category(ACT_GATHER_INFO); script_copyright(english:"This script is Copyright (C) 2017-2020 Tenable Network Security, Inc."); script_family(english:"SuSE Local Security Checks"); script_dependencies("ssh_get_info.nasl"); script_require_keys("Host/local_checks_enabled", "Host/SuSE/release", "Host/SuSE/rpm-list"); exit(0); } include("audit.inc"); include("global_settings.inc"); include("rpm.inc"); if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED); release = get_kb_item("Host/SuSE/release"); if (isnull(release) || release =~ "^(SLED|SLES)") audit(AUDIT_OS_NOT, "openSUSE"); if (release !~ "^(SUSE42\.2|SUSE42\.3)$") audit(AUDIT_OS_RELEASE_NOT, "openSUSE", "42.2 / 42.3", release); if (!get_kb_item("Host/SuSE/rpm-list")) audit(AUDIT_PACKAGE_LIST_MISSING); flag = 0; if ( rpm_check(release:"SUSE42.2", reference:"otrs-3.3.20-5.11.1") ) flag++; if ( rpm_check(release:"SUSE42.2", reference:"otrs-itsm-3.3.14-5.11.1") ) flag++; if ( rpm_check(release:"SUSE42.3", reference:"otrs-3.3.20-14.1") ) flag++; if ( rpm_check(release:"SUSE42.3", reference:"otrs-itsm-3.3.14-14.1") ) flag++; if (flag) { if (report_verbosity > 0) security_warning(port:0, extra:rpm_report_get()); else security_warning(0); exit(0); } else { tested = pkg_tests_get(); if (tested) audit(AUDIT_PACKAGE_NOT_AFFECTED, tested); else audit(AUDIT_PACKAGE_NOT_INSTALLED, "otrs / otrs-itsm"); }
References
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
- https://www.debian.org/security/2017/dsa-4047
- https://www.debian.org/security/2017/dsa-4047
- https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/
- https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/