Vulnerabilities > CVE-2013-4088 - Information Exposure vulnerability in Otrs
Attack vector
NETWORK Attack complexity
LOW Privileges required
LOW Confidentiality impact
HIGH Integrity impact
NONE Availability impact
NONE Summary
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Vulnerable Configurations
Common Weakness Enumeration (CWE)
Common Attack Pattern Enumeration and Classification (CAPEC)
- Subverting Environment Variable Values The attacker directly or indirectly modifies environment variables used by or controlling the target software. The attacker's goal is to cause the target software to deviate from its expected operation in a manner that benefits the attacker.
- Footprinting An attacker engages in probing and exploration activity to identify constituents and properties of the target. Footprinting is a general term to describe a variety of information gathering techniques, often used by attackers in preparation for some attack. It consists of using tools to learn as much as possible about the composition, configuration, and security mechanisms of the targeted application, system or network. Information that might be collected during a footprinting effort could include open ports, applications and their versions, network topology, and similar information. While footprinting is not intended to be damaging (although certain activities, such as network scans, can sometimes cause disruptions to vulnerable applications inadvertently) it may often pave the way for more damaging attacks.
- Exploiting Trust in Client (aka Make the Client Invisible) An attack of this type exploits a programs' vulnerabilities in client/server communication channel authentication and data integrity. It leverages the implicit trust a server places in the client, or more importantly, that which the server believes is the client. An attacker executes this type of attack by placing themselves in the communication channel between client and server such that communication directly to the server is possible where the server believes it is communicating only with a valid client. There are numerous variations of this type of attack.
- Browser Fingerprinting An attacker carefully crafts small snippets of Java Script to efficiently detect the type of browser the potential victim is using. Many web-based attacks need prior knowledge of the web browser including the version of browser to ensure successful exploitation of a vulnerability. Having this knowledge allows an attacker to target the victim with attacks that specifically exploit known or zero day weaknesses in the type and version of the browser used by the victim. Automating this process via Java Script as a part of the same delivery system used to exploit the browser is considered more efficient as the attacker can supply a browser fingerprinting method and integrate it with exploit code, all contained in Java Script and in response to the same web page request by the browser.
- Session Credential Falsification through Prediction This attack targets predictable session ID in order to gain privileges. The attacker can predict the session ID used during a transaction to perform spoofing and session hijacking.
Nessus
NASL family Debian Local Security Checks NASL id DEBIAN_DSA-2712.NASL description It was discovered that users with a valid agent login could use crafted URLs to bypass access control restrictions and read tickets to which they should not have access. The oldstable distribution (squeeze) is not affected by this problem. last seen 2020-03-17 modified 2013-06-20 plugin id 66937 published 2013-06-20 reporter This script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/66937 title Debian DSA-2712-1 : otrs2 - privilege escalation NASL family SuSE Local Security Checks NASL id OPENSUSE-2013-639.NASL description The ticket system OTRS was updated to 3.1.18 to fix various bugs and security issues. Update to 3.1.18 : - OSA-2013-05, CVE-2013-4717, CVE-2013-4718 fixed. - Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working. - Fixed bug#9425 - Wrong created date for queue view. - Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria. - Fixed bug#8273 - Copying text in preview mode not possible. - Fixed bug#9557 - Cannot see quoted text in customer ticket zoom. - Fixed bug#9011 - GenericInterface: New value after value mapping can last seen 2020-06-05 modified 2014-06-13 plugin id 75111 published 2014-06-13 reporter This script is Copyright (C) 2014-2020 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/75111 title openSUSE Security Update : otrs (openSUSE-SU-2013:1338-1) NASL family Debian Local Security Checks NASL id DEBIAN_DSA-2733.NASL description It was discovered that otrs2, the Open Ticket Request System, does not properly sanitise user-supplied data that is used on SQL queries. An attacker with a valid agent login could exploit this issue to craft SQL queries by injecting arbitrary SQL code through manipulated URLs. last seen 2020-03-17 modified 2013-08-05 plugin id 69197 published 2013-08-05 reporter This script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/69197 title Debian DSA-2733-1 : otrs2 - SQL injection NASL family FreeBSD Local Security Checks NASL id FREEBSD_PKG_8B97D289D8CF11E2A1F560A44C524F57.NASL description The OTRS Project reports : An attacker with a valid agent login could manipulate URLs in the ticket watch mechanism to see contents of tickets they are not permitted to see. last seen 2020-03-18 modified 2013-06-20 plugin id 66938 published 2013-06-20 reporter This script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof. source https://www.tenable.com/plugins/nessus/66938 title FreeBSD : otrs -- information disclosure (8b97d289-d8cf-11e2-a1f5-60a44c524f57) NASL family Mandriva Local Security Checks NASL id MANDRIVA_MDVSA-2013-188.NASL description Updated otrs package fixes security vulnerabilities : An attacker with a valid agent login could manipulate URLs in the ticket watch mechanism to see contents of tickets they are not permitted to see (CVE-2013-3551, CVE-2013-4088). last seen 2020-06-01 modified 2020-06-02 plugin id 67133 published 2013-07-03 reporter This script is Copyright (C) 2013-2019 Tenable Network Security, Inc. source https://www.tenable.com/plugins/nessus/67133 title Mandriva Linux Security Advisory : otrs (MDVSA-2013:188)