Vulnerabilities > CVE-2013-4088 - Information Exposure vulnerability in Otrs

047910
CVSS 6.5 - MEDIUM
Attack vector
NETWORK
Attack complexity
LOW
Privileges required
LOW
Confidentiality impact
HIGH
Integrity impact
NONE
Availability impact
NONE
network
low complexity
otrs
CWE-200
nessus

Summary

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Common Weakness Enumeration (CWE)

Common Attack Pattern Enumeration and Classification (CAPEC)

  • Subverting Environment Variable Values
    The attacker directly or indirectly modifies environment variables used by or controlling the target software. The attacker's goal is to cause the target software to deviate from its expected operation in a manner that benefits the attacker.
  • Footprinting
    An attacker engages in probing and exploration activity to identify constituents and properties of the target. Footprinting is a general term to describe a variety of information gathering techniques, often used by attackers in preparation for some attack. It consists of using tools to learn as much as possible about the composition, configuration, and security mechanisms of the targeted application, system or network. Information that might be collected during a footprinting effort could include open ports, applications and their versions, network topology, and similar information. While footprinting is not intended to be damaging (although certain activities, such as network scans, can sometimes cause disruptions to vulnerable applications inadvertently) it may often pave the way for more damaging attacks.
  • Exploiting Trust in Client (aka Make the Client Invisible)
    An attack of this type exploits a programs' vulnerabilities in client/server communication channel authentication and data integrity. It leverages the implicit trust a server places in the client, or more importantly, that which the server believes is the client. An attacker executes this type of attack by placing themselves in the communication channel between client and server such that communication directly to the server is possible where the server believes it is communicating only with a valid client. There are numerous variations of this type of attack.
  • Browser Fingerprinting
    An attacker carefully crafts small snippets of Java Script to efficiently detect the type of browser the potential victim is using. Many web-based attacks need prior knowledge of the web browser including the version of browser to ensure successful exploitation of a vulnerability. Having this knowledge allows an attacker to target the victim with attacks that specifically exploit known or zero day weaknesses in the type and version of the browser used by the victim. Automating this process via Java Script as a part of the same delivery system used to exploit the browser is considered more efficient as the attacker can supply a browser fingerprinting method and integrate it with exploit code, all contained in Java Script and in response to the same web page request by the browser.
  • Session Credential Falsification through Prediction
    This attack targets predictable session ID in order to gain privileges. The attacker can predict the session ID used during a transaction to perform spoofing and session hijacking.

Nessus

  • NASL familyDebian Local Security Checks
    NASL idDEBIAN_DSA-2712.NASL
    descriptionIt was discovered that users with a valid agent login could use crafted URLs to bypass access control restrictions and read tickets to which they should not have access. The oldstable distribution (squeeze) is not affected by this problem.
    last seen2020-03-17
    modified2013-06-20
    plugin id66937
    published2013-06-20
    reporterThis script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/66937
    titleDebian DSA-2712-1 : otrs2 - privilege escalation
  • NASL familySuSE Local Security Checks
    NASL idOPENSUSE-2013-639.NASL
    descriptionThe ticket system OTRS was updated to 3.1.18 to fix various bugs and security issues. Update to 3.1.18 : - OSA-2013-05, CVE-2013-4717, CVE-2013-4718 fixed. - Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working. - Fixed bug#9425 - Wrong created date for queue view. - Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria. - Fixed bug#8273 - Copying text in preview mode not possible. - Fixed bug#9557 - Cannot see quoted text in customer ticket zoom. - Fixed bug#9011 - GenericInterface: New value after value mapping can
    last seen2020-06-05
    modified2014-06-13
    plugin id75111
    published2014-06-13
    reporterThis script is Copyright (C) 2014-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/75111
    titleopenSUSE Security Update : otrs (openSUSE-SU-2013:1338-1)
  • NASL familyDebian Local Security Checks
    NASL idDEBIAN_DSA-2733.NASL
    descriptionIt was discovered that otrs2, the Open Ticket Request System, does not properly sanitise user-supplied data that is used on SQL queries. An attacker with a valid agent login could exploit this issue to craft SQL queries by injecting arbitrary SQL code through manipulated URLs.
    last seen2020-03-17
    modified2013-08-05
    plugin id69197
    published2013-08-05
    reporterThis script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/69197
    titleDebian DSA-2733-1 : otrs2 - SQL injection
  • NASL familyFreeBSD Local Security Checks
    NASL idFREEBSD_PKG_8B97D289D8CF11E2A1F560A44C524F57.NASL
    descriptionThe OTRS Project reports : An attacker with a valid agent login could manipulate URLs in the ticket watch mechanism to see contents of tickets they are not permitted to see.
    last seen2020-03-18
    modified2013-06-20
    plugin id66938
    published2013-06-20
    reporterThis script is Copyright (C) 2013-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/66938
    titleFreeBSD : otrs -- information disclosure (8b97d289-d8cf-11e2-a1f5-60a44c524f57)
  • NASL familyMandriva Local Security Checks
    NASL idMANDRIVA_MDVSA-2013-188.NASL
    descriptionUpdated otrs package fixes security vulnerabilities : An attacker with a valid agent login could manipulate URLs in the ticket watch mechanism to see contents of tickets they are not permitted to see (CVE-2013-3551, CVE-2013-4088).
    last seen2020-06-01
    modified2020-06-02
    plugin id67133
    published2013-07-03
    reporterThis script is Copyright (C) 2013-2019 Tenable Network Security, Inc.
    sourcehttps://www.tenable.com/plugins/nessus/67133
    titleMandriva Linux Security Advisory : otrs (MDVSA-2013:188)