Vulnerabilities > CVE-2010-2080 - Cross-site Scripting vulnerability in Otrs

047910
CVSS 0.0 - NONE
Attack vector
UNKNOWN
Attack complexity
UNKNOWN
Privileges required
UNKNOWN
Confidentiality impact
UNKNOWN
Integrity impact
UNKNOWN
Availability impact
UNKNOWN
otrs
CWE-79
nessus

Summary

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 allow remote authenticated users to inject arbitrary web script or HTML via unspecified vectors.

Common Attack Pattern Enumeration and Classification (CAPEC)

  • Cross Site Scripting through Log Files
    An attacker may leverage a system weakness where logs are susceptible to log injection to insert scripts into the system's logs. If these logs are later viewed by an administrator through a thin administrative interface and the log data is not properly HTML encoded before being written to the page, the attackers' scripts stored in the log will be executed in the administrative interface with potentially serious consequences. This attack pattern is really a combination of two other attack patterns: log injection and stored cross site scripting.
  • Embedding Scripts in Non-Script Elements
    This attack is a form of Cross-Site Scripting (XSS) where malicious scripts are embedded in elements that are not expected to host scripts such as image tags (<img>), comments in XML documents (< !-CDATA->), etc. These tags may not be subject to the same input validation, output validation, and other content filtering and checking routines, so this can create an opportunity for an attacker to tunnel through the application's elements and launch a XSS attack through other elements. As with all remote attacks, it is important to differentiate the ability to launch an attack (such as probing an internal network for unpatched servers) and the ability of the remote attacker to collect and interpret the output of said attack.
  • Embedding Scripts within Scripts
    An attack of this type exploits a programs' vulnerabilities that are brought on by allowing remote hosts to execute scripts. The attacker leverages this capability to execute scripts to execute his/her own script by embedding it within other scripts that the target software is likely to execute. The attacker must have the ability to inject script into script that is likely to be executed. If this is done, then the attacker can potentially launch a variety of probes and attacks against the web server's local environment, in many cases the so-called DMZ, back end resources the web server can communicate with, and other hosts. With the proliferation of intermediaries, such as Web App Firewalls, network devices, and even printers having JVMs and Web servers, there are many locales where an attacker can inject malicious scripts. Since this attack pattern defines scripts within scripts, there are likely privileges to execute said attack on the host. Of course, these attacks are not solely limited to the server side, client side scripts like Ajax and client side JavaScript can contain malicious scripts as well. In general all that is required is for there to be sufficient privileges to execute a script, but not protected against writing.
  • Cross-Site Scripting in Error Pages
    An attacker distributes a link (or possibly some other query structure) with a request to a third party web server that is malformed and also contains a block of exploit code in order to have the exploit become live code in the resulting error page. When the third party web server receives the crafted request and notes the error it then creates an error message that echoes the malformed message, including the exploit. Doing this converts the exploit portion of the message into to valid language elements that are executed by the viewing browser. When a victim executes the query provided by the attacker the infected error message error message is returned including the exploit code which then runs in the victim's browser. XSS can result in execution of code as well as data leakage (e.g. session cookies can be sent to the attacker). This type of attack is especially dangerous since the exploit appears to come from the third party web server, who the victim may trust and hence be more vulnerable to deception.
  • Cross-Site Scripting Using Alternate Syntax
    The attacker uses alternate forms of keywords or commands that result in the same action as the primary form but which may not be caught by filters. For example, many keywords are processed in a case insensitive manner. If the site's web filtering algorithm does not convert all tags into a consistent case before the comparison with forbidden keywords it is possible to bypass filters (e.g., incomplete black lists) by using an alternate case structure. For example, the "script" tag using the alternate forms of "Script" or "ScRiPt" may bypass filters where "script" is the only form tested. Other variants using different syntax representations are also possible as well as using pollution meta-characters or entities that are eventually ignored by the rendering engine. The attack can result in the execution of otherwise prohibited functionality.

Nessus

  • NASL familyFreeBSD Local Security Checks
    NASL idFREEBSD_PKG_96E776C7E75C11DF8F2600151735203A.NASL
    descriptionOTRS Security Advisory reports : - Multiple Cross Site Scripting issues : Missing HTML quoting allows authenticated agents or customers to inject HTML tags. This vulnerability allows an attacker to inject script code into the OTRS web-interface which will be loaded and executed in the browsers of system users. - Possible Denial of Service Attack : Perl
    last seen2020-06-01
    modified2020-06-02
    plugin id50470
    published2010-11-04
    reporterThis script is Copyright (C) 2010-2019 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/50470
    titleFreeBSD : OTRS -- Multiple XSS and denial of service vulnerabilities (96e776c7-e75c-11df-8f26-00151735203a)
    code
    #%NASL_MIN_LEVEL 80502
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were  
    # extracted from the FreeBSD VuXML database :
    #
    # Copyright 2003-2018 Jacques Vidrine and contributors
    #
    # Redistribution and use in source (VuXML) and 'compiled' forms (SGML,
    # HTML, PDF, PostScript, RTF and so forth) with or without modification,
    # are permitted provided that the following conditions are met:
    # 1. Redistributions of source code (VuXML) must retain the above
    #    copyright notice, this list of conditions and the following
    #    disclaimer as the first lines of this file unmodified.
    # 2. Redistributions in compiled form (transformed to other DTDs,
    #    published online in any format, converted to PDF, PostScript,
    #    RTF and other formats) must reproduce the above copyright
    #    notice, this list of conditions and the following disclaimer
    #    in the documentation and/or other materials provided with the
    #    distribution.
    # 
    # THIS DOCUMENTATION IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS "AS IS"
    # AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
    # THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
    # PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS
    # BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
    # OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
    # OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
    # BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
    # WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
    # OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS DOCUMENTATION,
    # EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(50470);
      script_version("1.11");
      script_cvs_date("Date: 2019/08/02 13:32:40");
    
      script_cve_id("CVE-2010-2080", "CVE-2010-4071");
    
      script_name(english:"FreeBSD : OTRS -- Multiple XSS and denial of service vulnerabilities (96e776c7-e75c-11df-8f26-00151735203a)");
      script_summary(english:"Checks for updated package in pkg_info output");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:"The remote FreeBSD host is missing a security-related update."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "OTRS Security Advisory reports :
    
    - Multiple Cross Site Scripting issues : Missing HTML quoting allows
    authenticated agents or customers to inject HTML tags. This
    vulnerability allows an attacker to inject script code into the OTRS
    web-interface which will be loaded and executed in the browsers of
    system users.
    
    - Possible Denial of Service Attack : Perl's regular expressions
    consume 100% CPU time on the server if an agent or customer views an
    affected article. To exploit this vulnerability the malicious user
    needs to send extremely large HTML emails to your system address.
    
    AgentTicketZoom is vulnerable to XSS attacks from HTML e-mails :
    
    Whenever a customer sends an HTML e-mail and RichText is enabled in
    OTRS, JavaScript contained in the email can do everything in the OTRS
    agent interface that the agent himself could do.
    
    Most relevant is that this type of exploit can be used in such a way
    that the agent won't even detect he is being exploited."
      );
      # http://otrs.org/advisory/OSA-2010-02-en/
      script_set_attribute(
        attribute:"see_also",
        value:"https://otrs.com"
      );
      # http://otrs.org/advisory/OSA-2010-03-en/
      script_set_attribute(
        attribute:"see_also",
        value:"https://otrs.com"
      );
      # https://vuxml.freebsd.org/freebsd/96e776c7-e75c-11df-8f26-00151735203a.html
      script_set_attribute(
        attribute:"see_also",
        value:"http://www.nessus.org/u?f589c54d"
      );
      script_set_attribute(attribute:"solution", value:"Update the affected package.");
      script_set_cvss_base_vector("CVSS2#AV:N/AC:M/Au:S/C:N/I:P/A:N");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:freebsd:freebsd:otrs");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:freebsd:freebsd");
    
      script_set_attribute(attribute:"vuln_publication_date", value:"2010/09/15");
      script_set_attribute(attribute:"patch_publication_date", value:"2010/11/03");
      script_set_attribute(attribute:"plugin_publication_date", value:"2010/11/04");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2010-2019 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"FreeBSD Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/FreeBSD/release", "Host/FreeBSD/pkg_info");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("freebsd_package.inc");
    
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    if (!get_kb_item("Host/FreeBSD/release")) audit(AUDIT_OS_NOT, "FreeBSD");
    if (!get_kb_item("Host/FreeBSD/pkg_info")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    
    flag = 0;
    
    if (pkg_test(save_report:TRUE, pkg:"otrs>2.3.*<2.4.9")) flag++;
    
    if (flag)
    {
      if (report_verbosity > 0) security_note(port:0, extra:pkg_report_get());
      else security_note(0);
      exit(0);
    }
    else audit(AUDIT_HOST_NOT, "affected");
    
  • NASL familySuSE Local Security Checks
    NASL idSUSE_11_3_OTRS-101214.NASL
    descriptionOTRS version 2.4.9 fixes among other things two cross-site-scripting and a denial of service vulnerability (CVE-2010-2080, CVE-2010-3476, CVE-2010-4071).
    last seen2020-06-01
    modified2020-06-02
    plugin id75701
    published2014-06-13
    reporterThis script is Copyright (C) 2014-2019 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/75701
    titleopenSUSE Security Update : otrs (openSUSE-SU-2010:1061-1)
    code
    #%NASL_MIN_LEVEL 80502
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were
    # extracted from openSUSE Security Update otrs-3695.
    #
    # The text description of this plugin is (C) SUSE LLC.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(75701);
      script_version("1.4");
      script_cvs_date("Date: 2019/10/25 13:36:39");
    
      script_cve_id("CVE-2010-2080", "CVE-2010-3476", "CVE-2010-4071");
    
      script_name(english:"openSUSE Security Update : otrs (openSUSE-SU-2010:1061-1)");
      script_summary(english:"Check for the otrs-3695 patch");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:"The remote openSUSE host is missing a security update."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "OTRS version 2.4.9 fixes among other things two cross-site-scripting
    and a denial of service vulnerability (CVE-2010-2080, CVE-2010-3476,
    CVE-2010-4071)."
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://bugzilla.novell.com/show_bug.cgi?id=640729"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://bugzilla.novell.com/show_bug.cgi?id=640830"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://lists.opensuse.org/opensuse-updates/2010-12/msg00036.html"
      );
      script_set_attribute(attribute:"solution", value:"Update the affected otrs packages.");
      script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:N/C:N/I:N/A:P");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:novell:opensuse:otrs-itsm");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:novell:opensuse:11.3");
    
      script_set_attribute(attribute:"patch_publication_date", value:"2010/12/14");
      script_set_attribute(attribute:"plugin_publication_date", value:"2014/06/13");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2014-2019 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"SuSE Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/SuSE/release", "Host/SuSE/rpm-list");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("global_settings.inc");
    include("rpm.inc");
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    release = get_kb_item("Host/SuSE/release");
    if (isnull(release) || release =~ "^(SLED|SLES)") audit(AUDIT_OS_NOT, "openSUSE");
    if (release !~ "^(SUSE11\.3)$") audit(AUDIT_OS_RELEASE_NOT, "openSUSE", "11.3", release);
    if (!get_kb_item("Host/SuSE/rpm-list")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    
    
    flag = 0;
    
    if ( rpm_check(release:"SUSE11.3", reference:"otrs-2.4.9-0.3.1") ) flag++;
    if ( rpm_check(release:"SUSE11.3", reference:"otrs-itsm-2.1.1-0.3.1") ) flag++;
    
    if (flag)
    {
      if (report_verbosity > 0) security_warning(port:0, extra:rpm_report_get());
      else security_warning(0);
      exit(0);
    }
    else
    {
      tested = pkg_tests_get();
      if (tested) audit(AUDIT_PACKAGE_NOT_AFFECTED, tested);
      else audit(AUDIT_PACKAGE_NOT_INSTALLED, "otrs / otrs-itsm");
    }