Security News > 2024 > August > 5 Types of IVR Testing Tools and When To Use Each
Here are the different types of IVR testing tools you'll need in order to run an efficient and successful system.
It's also a good idea to run through automated testing any time you make any changes or additions to it, or integrate new software, like a CRM. These three main areas of testing are called functional testing, regression testing, and integration testing.
While automated IVR testing tools run through scenarios one at a time, performance and load testing tools simulate multiple scenarios all at the same time to see if the IVR system can handle the volume.
Similar to automated IVR testing tools, call flow IVR testing tools simulate calls.
You'll most likely want to use call flow testing tools when you're first setting up your IVR and any time you update your IVR or add another menu layer to it.
Call flow testing tools are also important any time you integrate other software with your IVR, since integrations can sometimes cause unintended loops or dead ends in IVR systems.