Uncertainty is the most common driver of noncompliance

2024-04-22 03:30

Most compliance leaders tend to focus on building an ethical culture in their organizations to improve employee behavior, but it has a limited impact on addressing uncertainty about how to be compliant, according to a survey by Gartner.

Three primary situations that lead to noncompliance.

According to a Gartner survey of 1,012 employees in December 2023, uncertainty is the most experienced situation leading to employee noncompliance.

"Compliance culture is a valuable part of mitigating misconduct, but it isn't the best way to address the most common situation leading to employee noncompliance: uncertainty," said Chris Audet, Chief of Research in the Gartner for Legal, Risk & Compliance Leaders practice.

The study revealed that improved quality standards - the design of policies, training, communications, and tools - has over double the impact of compliance culture on reducing uncertainty.

Given that many compliance functions already tend to prioritize compliance culture and that situations of uncertainty are the most common driver of noncompliance, it is likely that focusing on quality standards will yield better overall improvements in employee compliance.

News URL

https://www.helpnetsecurity.com/2024/04/22/employee-noncompliance/