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Omni Hotels experiencing nationwide IT outage since Friday
2024-04-02 19:59

Omni Hotels & Resorts has been experiencing a chain-wide outage that brought down its IT systems on Friday, impacting reservation, hotel room door lock, and point-of-sale systems.

The hotel chain's phone helpline is also down, with a recorded message saying, "Thank you for calling Omni Hotels and Resorts. We are sorry we are currently experiencing technical difficulties and are unable to answer your call. Please try your call again at a later time."

While Omni Hotels has not shared any information on the nature of the incident causing this chain-wide outage, the wide range of impacted services and the fact that systems are now being restored to be brought back online suggests that the outage may have resulted from a cyberattack.

Omni Hotels operates 50 hotels and resorts across the United States, Canada, and Mexico, with approximately 23,550 rooms and 28 golf courses.

An Omni Hotels spokesperson was not available for comment when contacted by BleepingComputer on Friday.

Omni Hotels also disclosed a data breach in July 2016 after point-of-sales systems at 49 of its 60 North American hotels were infected with malware.

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