Security News > 2024 > February > Wyze investigating 'security issue' amid ongoing outage
Wyze Labs is investigating a security issue while experiencing a service outage that has been causing connectivity issues since this morning.
"We are aware of an issue with our AWS partner which has impacted device connection and caused login difficulties. We are taking steps to mitigate the problem on our end as we work with AWS to resolve the issue," the company said.
Hours later, Wyze said it's still monitoring device connection recovery after working all day to get all cameras back online and advised customers still experiencing issues to reboot or power-cycle impacted devices.
It also added that the "Events" tab in the Wyze app will be temporarily disabled while investigating what it describes as a "Possible security issue."
"As you know we had an outage this morning driven by an issue with our partner AWS," said Wyze CMO and cofounder Dave Crosby in a post on the company's official forum.
"Cameras are starting to come back online for live viewing, but we are now restricting access to the Events tab while we investigate a possible security issue. We're so sorry and will get your cameras fully recovered as soon as possible! We will also share results of our investigation."