Security News > 2024 > January > Major IT outage at Europe's largest caravan and RV club makes for not-so-happy campers

The UK's Caravan and Motorhome Club is battling a suspected cyberattack with members reporting widespread IT outages for the past five days.

Multiple CAMC members approached The Register to complain about the outages, which according to their accounts have caused near-total digital disruption at the company that represents 1 million members.

"Certainly think members are entitled to know more about the nature of the problem and any data compromise or leakage. It's been too long an outage without any real update."

Official comms related to the incident have come via the CAMC's social media channels, with the most recent line being repeated to angry members: "Our technical teams are still investigating the source of the issue, we have been advised there is no evidence that member data was compromised."

The CAMC has not responded to our contact attempts, and neither has the National Crime Agency, which is often called upon to deal with cybersecurity incidents in the UK. Another member of the camping club got in touch to say the CAMC's website and booking system "Has been a shambles" since it was redesigned by digital transformation agency Freestyle Interactive, which also failed to respond to our contact requests.

While phone systems are back offline after a brief outage at the start of the affair, members have been asked to avoid calling "Unless it's an urgent matter," a customer support message read on its Facebook page.

News URL

https://go.theregister.com/feed/www.theregister.com/2024/01/24/major_it_outage_at_caravan/