The dawn of the autonomous enterprise is on the horizon

2023-12-28 04:00

"The difference is that now enterprises are embracing AI and automation to improve business KPIs, and enhance employee productivity as well as customer satisfaction, thereby accelerating their path to the autonomous enterprise."

As a result, 67% of IT leaders plan to implement additional IT automation in the next 12 months.

Most organizations are focusing automation efforts first in the IT department, with finance and customer support also planning to automate processes in the next 12 months.

Enterprises report experimenting with different types of automation as well: 74% of organizations have experimented with generative AI, followed by workflow automation and AIOps.

Paradoxically, 60% of the IT decision-makers stated that implementing automation in their organization led to both improved employee satisfaction and increased productivity.

Only 38% have deployed automation to address cybersecurity risks, while 49% of respondents plan to implement some form of automation within six months.

News URL

https://www.helpnetsecurity.com/2023/12/28/it-automation-efforts/