Security News > 2023 > December > Google shares “fix” for deleted Google Drive files

Google says it identified and fixed a bug causing customer files added to Google Drive after April-May 2023 to disappear.

The Google Drive team linked the users' data loss problems to a synchronization issue and said it only affected "a limited subset" using the desktop Drive app versions v84.0.0.0 - 84.0.4.0.

Once recovery is complete, you'll see a new folder on your desktop with the unsynced files named Google Drive Recovery.

Besides being unable to reach out to a Google support employee, customers on the company's support forums are being helped by volunteers who likely have limited Google Drive insight or aren't in the loop regarding ongoing issues under investigation and potential mitigations or fixes.

"Google Drive DELETED my files so they are not available for recovery. This 'fix' is not a fix," someone else said, while another asked earlier today, "This fix is not working for anyone?".

Google Drive users are cautioned to refrain from accessing their cloud storage until a fix is available for all affected people to avoid interfering with future recovery attempts.

News URL

https://www.bleepingcomputer.com/news/google/google-shares-fix-for-deleted-google-drive-files/