Security News > 2023 > November > Google Drive users angry over losing months of stored data
Google Drive users are reporting that recent files stored in the cloud have suddenly disappeared, with the cloud service reverting to a storage snapshot as it was around April-May 2023.
Google Drive is a cloud-based storage service that allows people to store and access files from any internet-connected device via their Google account.
"There is a serious issue here that needs to escalate urgently. We have a support ticket open, this has not been helpful to date," said a Google Drive user on the support thread. "I pay extra each month to store folders in the cloud so that it is safe, so it is devastating that all my work appears to have been lost," another Google Drive user posted.
Overall, there are no indications of a user error but rather a problem with the service's system that prevented the synchronization of data between the local devices and Google Cloud at some point.
"We don't recommend as well to make changes on the root/data folder while we wait for instructions from our Engieers. I will continue to monitor the behavior of reported issue from other admins and schedule a callback tommorow same time hoping there are progress within the day that I can deliver before our Google Meet session." - Google Support Team.
In this situation, Google Drive users should refrain from changing their cloud storage as it might complicate the recovery process.