Security News > 2023 > November > Attack on direct debit provider London & Zurich leaves customers with 6-figure backlogs

A ransomware attack and resulting outages at direct debit collection company London & Zurich has forced at least one customer to take out a short-term loan as six-figure backlogs continue to cause cash flow mayhem.

London & Zurich's outage began on November 10 and was confirmed as a ransomware attack four days later on the company's website.

According to Google reviews left in the last week, customers were unable to reach any support services via the company's phone lines, with attempts often ringing out - an experience The Register also had when trying to make contact with London & Zurich.

As of November 10 at 0919 local time, London & Zurich customers were experiencing "Access issues" - terminology that was changed to "Major service outage" less than two hours later.

On November 19 London & Zurich said direct debits for the period November 9-12 had been sent.

The company rotated customer passwords which were sent out on November 21 in preparation for the customer portal to go back online on November 23.

News URL

https://go.theregister.com/feed/www.theregister.com/2023/11/23/ransomware_attack_at_london_zurich/