Security News > 2023 > November > How to boost Security with Self-Service Password Resets
Is there a better way to handle the password reset process? Are there benefits to allowing end-users to control their own password resets? The answer is yes.
In this post, we'll discuss the benefits of allowing users to reset their passwords and highlight ways to accomplish secure password resets with on-premises Active Directory.
When you consider that responding to each IT support ticket costs a business between $15 and $37, and password reset calls often represent 20% to 40% of IT calls, it's easy to see how facilitating self-service password resets will reduce costs.
In a social engineering attack, the cybercriminal may pretend to be a user reaching out to IT for a password reset, hoping to deceive the technician into providing the info so they can gain access to the account.
Empowering end-users: Allowing self-service password resets empowers users, allowing them to quickly regain access to their account and get on with their day without having to wait for an IT support technician to intervene.
When the user needs to reset their password, they'll use their smartphone or another computer to access the Microsoft portal - either by clicking on "I forgot my password" on the login page or after an incorrect password entry using the link on the screen that appears during the "Password incorrect" message.